Knight_Jim.jpgTuesday, October 1 | 3:45 pm – 5:00 pm
General Session featuring Keynote Jim Knight
Location: Thomas Murphy Ballroom

We’re kicking off the Show Tuesday and turning up the dial with Jim Knight’s presentation. You’ll want to take a lot of notes as you get advice to create a customer experience that differentiates your store and delivers sustainable results. How can you become the “business of choice” in your location? Your team members’ behavior makes all the difference. Help them read the customer, strive beyond mediocrity, become guest-obsessed, and turn a customer into a fan. Take away key learnings that will help you in your day-to-day operations and far into the future.

Benincasa_Robyn.jpgWednesday, October 2 | 10:30 am – 11:45 am
General Session featuring Frank Gleeson and Keynote Robyn Benincasa
Location: Thomas Murphy Ballroom

On Wednesday we’re going extreme. Robyn Benincasa will take us on a fast-paced multimedia adventure that visually and viscerally imparts the mindset that allows teams to adapt, overcome, and win as ONE against all odds . . . especially when the stakes are high, the goals are audacious, and constant change is the only thing your team can count on (aside from one another!). Seem ambitious? Well, Robyn is that person! She’s a World Champion Adventure Racer, award-winning motivational speaker, 3x Guinness World Record kayaker, San Diego firefighter, 10x Ironman triathlete, New York Times bestselling author, proud owner of two bionic metal hips, and the founder and CEO of the 501c3 Project Athena Foundation, which helps survivors live an adventurous dream as part of their recovery.

I2Go-logo.jpgThursday, October 3 | 10:30 am – 11:45 am
General Session featuring Henry Armour and Ideas 2 Go
Location: Thomas Murphy Ballroom

We’re bringing back Ideas 2 Go on Thursday, an always popular and always informative collection of the industry’s best practices. Led by NACS President and CEO Henry Armour, Ideas 2 Go will showcase emerging concepts that redefine convenience. Don’t miss this fast-paced video tour of some of the most creative and potentially profitable ideas in the convenience and fuel retailing industry.

John_Daymond.jpgFriday, October 4 | 8:30 am – 9:30 am
General Session featuring Julie Jackowski and Keynote Daymond John
Location: Thomas Murphy Ballroom

Friday wraps up the Show with a name and face you’re sure to recognize. Daymond John is not only a pioneer in the fashion industry but also a shark on ABC’s “Shark Tank,” multiple New York Times bestselling author, branding guru, and highly sought-after motivational speaker. In 2013, President Barack Obama appointed Daymond a Presidential Ambassador for Global Entrepreneurship, a position focused on promoting the power and importance of entrepreneurship on a global scale. His focus on entrepreneurial spirit is a perfect fit for our industry and this year’s NACS Show theme, “WE CAN.” His presentation will reinforce the positive culture and “can-do” attitude necessary for continued success in our industry.